1. Booking & Payment
– All classes at Sarah Gatford Pilates are booked in four-week blocks.
– Full payment is required at the time of booking to secure your place.
– Block bookings are non-transferable to another person unless agreed in writing.
2. Cancellation Policy (Client)
– Once a four-week block is booked, it cannot be cancelled, refunded, or partially transferred.
– Missed classes within a block are non-refundable and cannot be carried forward.
– Clients are encouraged to attend all sessions within their booked block.
-Should attendance not be viable in person an online pre-recorded class will be available for the duration of the 4-week block via the Members Page (password protected).
-Providing there is space a person can also switch to another class on the timetable.
-Private Pilates sessions or Sports Massage appointments cancelled with less than 24 hours notice require the full fee to be paid.
3. Cancellation Policy (Studio)
– In the event that a class is cancelled due to instructor illness or unforeseen circumstances, Sarah Gatford Pilates will:
– Reschedule the session to an alternative date, or
– Add the session to the end of the current block.
-Refunds will not be issued for studio cancellations, as replacement sessions will always be provided either in-person or online.
4. Timetable & Changes
– Sarah Gatford Pilates reserves the right to amend the timetable, instructors, or class format where necessary.
– Reasonable notice will be given where possible.
5. Health & Safety
-All clients must complete a health questionnaire prior to attending their first class or/and private session (PARQ).
-Clients must complete a client record before Sports Massage treatment is administered.
– It is the client’s responsibility to inform the instructor of any injuries, medical conditions, or changes to their health.
– Participation is at the client’s own risk.
6. Late Arrival
– Clients arriving more than 10 minutes late may not be admitted, as this can disrupt the class and increase risk of injury.
– Late arrivals will still be counted as attended sessions.
7. Studio Etiquette
– Please arrive on time and be mindful of other clients.
– Mobile phones must be silenced during sessions.
– Suitable clothing should be worn to allow safe and effective movement.
8. Liability
– Sarah Gatford Pilates is not liable for any injury, loss, or damage to personal belongings, except where caused by negligence. Please refer to the Liability Waiver.
9. Personal Belongings
– Clients are responsible for their own belongings.
– Sarah Gatford accepts no responsibility for lost or stolen items.
10. Membership & Packages
– Four-week block bookings operate independently unless otherwise stated.
11. Privacy
– Personal information will be stored securely and used only for studio-related communication, in accordance with UK data protection laws.
12. Force Majeure
– Sarah Gatford Pilates is not responsible for cancellations caused by events outside of its control (e.g. extreme weather or government restrictions). Where possible, alternative arrangements such as rescheduled or online classes will be offered.
13. Agreement
-By booking and attending classes, private sessions and Sports Massage treatment at Sarah Gatford Pilates, clients agree to these Terms & Conditions.